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RETURNS

If you are not completely satisfied with your purchase please fill out the return form (enclosed to your order) and send your item(s) back within 14 days of receipt to the following address:

Michał Jakub Tkocz – HEVEN made on earth
– HEVEN made on earth RETOURE –
Röttgen 130
42109 Wuppertal (Germany)
E-Mail: [email protected]

Please note that returned items will only be accepted unworn in its original condition. Please make sure you send your items packed very well. All PIECES will be inspected on return and a full refund can only be paid, if handled correctly.

Please keep in mind that we do not pay the shipping costs for international returns!

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Delivery time may vary depending on the country and the standards of our shipping partner.

In case that you chose payment in advance, please add your account information on the return form.

Please notice that the processing time for refunds can take up to 5 working days within Germany and may very depending on the country you live.